Tribune seeking Customer Service Representative

Published 2:48 pm Monday, March 21, 2022

• Customer service focus
• Proficient with computers
• Basic bookkeeping skills
• Ability to educate and connect customers to technology with digital subscriptions
• Ability to interact with integrity and professionalism with customers and team members
• Experience working with others on a team to meet customer needs
• Ability to follow policies, procedures, and regulations
• Well-organized, independent and able to prioritize in a fast-paced environment

• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call
• Assists customers with starting, stopping or moving subscriptions over the phone or in person and completes the data entry involved
• Respond to telephone and email messages
• Prepare deposit each day from subscribers
• Run subscription reports
• Reports to work when scheduled and on time